Frequently Asked Questions

www.shoplanae.com accepts the following credit cards:

Once the credit card is approved, the total dollar amount of the order is allocated to the card. Payment (transfer of funds) occurs at the time of purchase.

Please note that if the amount charged exceeds the credit card limit, the order is automatically cancelled.

Yes. If you would like to use two credit cards, you may place a phone order and let us know the amount to charge on each card.

Please call us at 970-476-7933 and leave a message if outside business hours. We will process the order as instructed over the phone and email you once it has been completed.

Sales tax is currently applied to orders which ship to an address in the state of Colorado. Individual rates will be reflected during the order checkout process.

For additional details, please contact support@shoplanae.com.

Register at www.shoplanae.com to track your orders, enjoy a faster checkout, and share your wishlist.

We want you to be 100% satisfied with your order. If you are not satisfied, we will gladly accept returns and exchanges on full-price items accompanied by the original receipt for a refund or merchandise credit within 5 days of purchase.

All refunds will be issued to the original form of payment. For cash sales, a mailed check will be issued within 14 days of the return. For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt.

Custom orders or orders discounted more than 15% can only be returned for merchandise credit. Deposits on custom orders are not refundable.

• Fill out the return document in your original package, indicating the item(s) and your reason for return.
• Pack all item(s) in their original condition.
• Affix the included prepaid shipping label to either the original, or a similarly sturdy box.
• Ensure the box is free of additional labels or text.
• Securely and fully seal with shipping tape.
• Please allow up to three (3) weeks for processing. Once your return has been processed, please allow 2 to 3 business days for the refund to reflect on your credit card.

Yes. Simply bring the packing slip and the credit card you used when placing your order to LaNae at 1 Willow Bridge Rd. #6, Vail, CO 81657 during business hours.

Merchandise must be submitted for return in its original condition and accompanied by the pertinent sales receipt. Sized merchandise and special orders cannot be exchanged or returned.

• Fill out the return document in your original package, indicating the item(s) and your reason for return.
• Include the name of the replacement/exchange piece and the Item # located on the site.
• If the new item exceeds the original total, include payment information.
• Pack all item(s) in their original condition.
• Affix the included prepaid shipping label to either the original, or a similarly sturdy box.
• Ensure the box is free of additional labels or text.
• Securely and fully seal with shipping tape.

If the prepaid label is lost, please contact support@ShopLaNae.com for further assistance.

We are unable to offer free shipping on returns and exchanges for international orders.

Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.